Pangisha legal
Terms, privacy and platform policies.
Everything here is meant to make Pangisha clear: how the service works, how data is handled, what users can expect, and how billing, payments, support and account access are managed.
Effective date: 18 June 2026. These documents are written for Pangisha, a cloud rent and property management system for landlords, property teams and tenants in Kenya. They are practical working drafts and should still be checked by a qualified lawyer before final publication or signing.
Terms and Conditions
The main rules for accounts, subscriptions, tenant access, payments, messages, liability and platform use.
Privacy Policy
What we collect, why we collect it, who sees it, how we protect it, and how long we keep it.
Data Processing Addendum
How landlord and property manager data is handled when Pangisha processes tenant and portfolio records.
Cookie Policy
How the site remembers sessions, app install state, security checks and basic browser preferences.
Acceptable Use Policy
What users cannot do, especially around unlawful notices, spam, harassment, security abuse and payment misuse.
Billing, Cancellation and Refund Policy
How subscriptions, cancellations, refunds, non-payment, chargebacks, taxes and provider fees are handled.
Tenant Payment Terms
What tenants confirm before paying rent by M-Pesa or card, including provider confirmations, failed payments and refunds.
Data Retention and Deletion Policy
How long we keep tenant records, invoices, payment records, support messages, logs and backups.