How billing works.

1. Subscription Billing

Subscriptions are billed monthly, annually or on the cycle shown in the Customer's plan, invoice or order form. Fees are due in advance unless agreed otherwise. Taxes, payment provider fees, bank fees, currency conversion costs and third-party charges may be added where they apply.

2. Upgrades, Downgrades and Plan Limits

Feature access may change when a Customer upgrades, downgrades or exceeds plan limits. Downgrades may remove features, reports, payment workflows or higher unit limits. Customers should export needed data before downgrading or cancelling.

3. Cancellation

Customers can request cancellation by contacting info@ggmarketing.co.ke. Cancellation takes effect at the end of the current paid billing period unless we agree otherwise. Access may continue until the paid period ends, as long as the account follows the Terms.

4. Refunds

Subscription fees are generally non-refundable once a billing period starts. We may offer a partial or full refund at our discretion for duplicate charges, proven billing errors, service non-delivery caused by Pangisha, or other fair circumstances.

Setup fees, onboarding fees, custom work, third-party provider fees, payment processing fees, chargeback costs, taxes and services already used are non-refundable unless the law requires it or we agree in writing.

5. Non-Payment and Chargebacks

We may suspend, restrict or terminate accounts for overdue invoices, failed payment methods or unresolved chargebacks. Customers remain responsible for unpaid fees and reasonable recovery costs. A chargeback does not cancel the subscription or remove the duty to pay valid fees.

6. Tenant Rent Payments

Rent payments made by tenants through M-Pesa, card or other payment channels are handled by the relevant payment provider and credited according to Customer records and provider settlement. Rent refunds, reversals and tenancy disputes are between the Customer and tenant unless Pangisha is legally required to assist.